General Information

How to Order
Ordering online is straightforward. Here’s how:

Ordering online is straightforward. Here’s how:

1. Select Your Product: Go to the item you wish to buy and click the Add to Cart button. Some products may require you to choose options like colour, size, or quantity—use the drop-down menu to make your selection.
2. Review Your Basket: Once added, you’ll be taken to your shopping basket page, where you can:
   • Adjust quantities
   • Remove items
   • Continue shopping or proceed to checkout
3. Proceed to Checkout: When ready, click Proceed to Checkout. Enter your address and any other necessary details. Our secure checkout process will guide you through to completion.

Out of Stock Products

Our website is stock-controlled, so items shown as available are generally in stock. However, due to simultaneous orders, there is a small chance an item may become unavailable. If this occurs:

• We will email you with the option to backorder the item (with free delivery when it’s back in stock) or request a refund.
• You can also sign up for back-in-stock notifications by entering your email on the product page.

Accepted Payments

We accept the following payment methods:

• Credit/Debit Cards
• PayPal
• Klarna
• Payments by Post (Cheques and Postal Orders)

Gift Cards

We now offer gift cards, a perfect choice for any occasion! Visit our gift card section or contact us for more information.

Bulk, Trade & Wholesale Prices

Our prices are highly competitive and some of the best in the craft market. Whether you’re buying individually or in bulk, you’ll receive the same great pricing. Trade customers often place larger orders (e.g., £100+), benefiting from free delivery and additional discounts.

Website Login for Existing Customers

• Returning Customers: Log in using the password you created during your first purchase.
• New Customers: You will be prompted to create a password during your first checkout.